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FAQ

How do I check the status of my order?

Upon placing your order, please allow 3-5 days for your order to process. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. Then you can track your order by going to the site's Order Tracking page.

How long does shipping take?

Please allow 3-5 business days for your order to process and 8-15 business days for shipping.

Why might shipping take so long?

Our products have the same exact manufacturer but, are ​significantly lower priced​ than other competitors in the industry. The downside to this is slightly longer shipping times but, that's why shipping is free! We do work our hardest to get your order shipped as fast as possible!

Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!

 Does Comfort Lab provide a quality guarantee for all the products being sold?

Absolutely! If you find damages to a product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

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